Frequently Asked Questions
Everything you need to know about our towing and roadside assistance services.
How much does towing cost?
Our pricing is transparent with no hidden fees. Local tows within London or St. Thomas start at competitive rates. Long-distance tows and specialized services (highway recovery, heavy vehicle towing) are quoted based on distance and complexity. Contact us for a free quote.
How quickly can you respond?
We aim to respond within 10 minutes of your call during peak hours in London and St. Thomas. Response times may vary in outlying areas. Our 24/7 dispatch team works to get you help as fast as possible, every time.
Are you licensed and insured?
Yes. We're fully licensed by the province and carry comprehensive insurance for all our services. Your vehicle is protected from pickup to drop-off. We work with all major insurance companies.
What areas do you service?
We primarily serve London, St. Thomas, and Woodstock. We also provide highway recovery and long-distance towing throughout Southwestern Ontario. Contact us to confirm service for your specific location.
Can you tow my vehicle if it's not drivable?
Absolutely. That's what we do. Whether your car won't start, has a flat tire, or was in an accident, we have the equipment and expertise to tow safely—including flatbed service for luxury vehicles and AWD/4WD cars.
Do you offer roadside assistance?
Yes. Beyond towing, we provide battery boosts, flat tire changes, fuel delivery, lockout service, and more. If your vehicle is stranded but drivable, we're here to help.
What if I need a tow outside business hours?
We're available 24/7, including nights, weekends, and holidays. Call anytime—our dispatch team is always ready.
Why should I choose EMS Towing?
Fast response, professional drivers, transparent pricing, and real local service. We're not a big impersonal chain—we care about getting you and your vehicle to safety safely and fairly. Licensed, insured, and trusted by London and St. Thomas.
Still have questions?
Our team is here to help. Call us or fill out a quick message.
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