Commercial Fleet Towing in London, Ontario

A delivery van down on Oxford Street or a box truck that won't start at a warehouse near the Highbury industrial corridor isn't just an inconvenience, it's a missed delivery window and a customer you have to call with an excuse. EMS Towing handles commercial fleet towing across London and St. Thomas: cargo vans, box trucks, cube vans, and light-duty work vehicles, dispatched the same way we handle any emergency call, 24/7.

What's different about towing a fleet vehicle?

A cargo van loaded with product or equipment needs a driver who knows to check the load before hooking up, not just the vehicle. We ask what's inside before the truck rolls, so if a box van needs to go on a flatbed rather than get wheel-lifted, we send the right equipment the first time instead of showing up short.

Commercial vehicles also tend to be heavier and longer than a standard sedan, which changes towing method and turnaround at busier intersections like Wellington Road or the Oxford Street and Wonderland Road corridor. That's a driver-judgment call, not a form to fill out, and it's why we send trucks that can actually handle the vehicle class instead of whatever's closest.

Set up a standing account before you need one

The businesses that handle a breakdown best aren't calling around for a quote while a driver sits on the shoulder losing paid hours. If you run more than one or two vehicles regularly through London or St. Thomas, it's worth calling ahead to set up a standing account: your dispatch contact, billing details, and preferred drop-off shop are already on file, so a call at 6 a.m. is "we're on our way" instead of a round of questions first.

That's the actual difference a fleet relationship makes: less time explaining your business to someone new every time, more time getting the vehicle and driver back on the road.

What happens when a fleet vehicle breaks down mid-route?

Call in the same way as any emergency: location, vehicle type, and what's happening with it. If the vehicle is blocking a loading dock or a lane on a route like Wellington Road during a delivery run, we treat that as a priority call the same as any live-lane breakdown. From there, we can take the vehicle to your preferred shop, your yard, or wherever gets your driver and the load moving again fastest.

Does fleet towing cost more than a regular tow?

Pricing depends on vehicle weight, distance, and equipment needed, not on the fact that it's a business vehicle. A standing account means faster invoicing and no repeat back-and-forth on billing details, which matters more than a fixed "fleet rate" when you're trying to close the books at month end.

What actually breaks down on London fleet routes?

Stop-start delivery routes through downtown London are hard on alternators and batteries in a way highway driving isn't, so a van that dies mid-shift more often points to a charging system problem than a dead battery on its own. Construction zones around Wonderland Road and the ongoing work near Oxford Street chew through tires fast, especially on vehicles running heavier loads than they were built for. And in summer, vans idling for long stretches on delivery stops overheat more than the same vehicle would on a steady highway run.

None of that changes how we tow the vehicle, but it's useful to know if the same van keeps coming back with the same problem. That's usually a maintenance-schedule issue, not bad luck.

Frequently Asked Questions

What kinds of fleet vehicles do you tow?

Cargo vans, box trucks, cube vans, and light-duty commercial vehicles. For anything heavier, call and describe the vehicle so we can confirm equipment before dispatch.

Can you set up a standing account for our business?

Yes. Call (226) 476-4176 to set up dispatch contacts and billing ahead of time, so a breakdown call doesn't start with paperwork.

Do you handle loaded vehicles, not just empty ones?

Yes, tell the dispatcher what's on board when you call so we send the right equipment for the load.

What areas do you cover for fleet towing?

London, St. Thomas, Woodstock, Strathroy, Tillsonburg, Aylmer, Port Stanley, Thorndale, and Belmont.

Fleet vehicle down? Call (226) 476-4176, day or night.